never.no (“us”, “we”, or “our”) licenses software that supports our customers in producing Social TV and Audience Engagement solutions. This informs you of our policies regarding the collection, use and disclosure of Personal Information when our customers use our software.
Our software uses information sources that are either public and accessible for everyone or that have been licensed to us by the social networks themselves. Public sources are websites that anyone can access at all times, e.g. Twitter, Facebook, YouTube or Instagram. Licensed sources consist of official computer access points (“APIs”) offered and managed by the social networks and these are subject to local and global privacy laws. Access to licensed sources requires us to register ourselves with the social network and to pass a qualification process. Each registration is subject to continuous review procedures to see if the actual usage is still consistent with its claimed use cases.
Our software collects social content to publish aggregated or selected individual social posts online, in a broadcast production, on a second screen or as part of a clip. As part of the data collection, our software receives public profile information of public posts, such as the alias, avatar or real name. Our software does not have access to non-public profile information or to non-public posts. In particular, we, our partners or any third party do not have access to private profile information such as email addresses, physical addresses, date of birth, professional information, social/family relations, interests, subscriptions or private communication with others.
Our software does not share any information with 3rd parties. We do not maintain a user database or retain personal data in other ways and are not involved in any form of profiling or targeting.
Collected public data is owned by our customers and removed from the system after the online or broadcast production has ended. The exact moment that this is done is decided by the owning customer. Never.no always recommends doing this as quickly as possible.
Within our application, you may authenticate with the social network. This allows you to retrieve comments posted on your public pages, and to reply to them. For example, by authenticating with Google, you can retrieve comments left on YouTube videos and live chat from your own channel while you are streaming live to YouTube. Never.no allow you to ingest that content, but how you use it is then fully under your control, and Never.no do not use that data anywhere.
When signing in to Bee-On or Viz Social by Never.no, always make sure that you are accessing it via a domain that ends with never.no, eg https://yourname.never.no, and has a valid SSL certificate.